
Sales and Operations Team Lead
3 days ago
Qatar Airways seeks an experienced sales operations professional to join its dynamic team in Karachi.
As a key member, you will contribute to driving business growth through effective collaboration with the sales team.
- Collaborate with the sales team to drive revenue growth.
- Act as a subject matter expert in sales operations, handling complex daily tasks, including reservations, ticketing, trade/corporate account management, group sales, sales support, sales systems, and administration.
Key Responsibilities:
- Implement Standard Operating Procedures (SOPs) for sales operations functions to ensure alignment with QR's global sales/sales operations principles.
- Support the team in resolving complex customer inquiries, maintaining high levels of customer satisfaction.
- Collaborate with junior Sales Operations Agents to resolve their queries and escalations, promoting efficiency and quality services.
- Produce and distribute reports as required by the reporting Line Manager.
- Communicate with customers and trade partners on enquiries and requests.
- Train junior Sales Operations Agents in QR processes and policies.
- Perform additional duties as assigned by the Head of the Department.
Primary Responsibilities:
- Managing sales operations activities, encompassing Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
- Executing refunds, issuing/reissuing tickets, and handling all associated cases.
- Booking new reservations and modifying existing ones, ensuring accurate fare quotes and travel regulations.
- Providing support to Travel Agencies with reservation-related tasks.
- Creating reports for relevant markets and disseminating monthly performance reports.
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