Onboarding Specialist

The Onboarding Specialist plays a critical role in the onboarding of strategic send-side partners, including banks and payment processors. This position is responsible for guiding partners through the internal onboarding process to ensure a smooth and efficient experience.

• Partner Onboarding Management
  • Serve as the primary point of contact to guide various partners through the onboarding process.
  • Manage timelines to achieve timely activation of new partners across international entities.
  • Quickly address any onboarding issues, liaising with internal teams to ensure a seamless experience.
• Documentation & Compliance
  • Collect and verify all required documentation for partner onboarding.
  • Conduct thorough due diligence to ensure partners meet compliance standards across jurisdictions. Liaise with internal departments who require due diligence information.
  • Maintain up-to-date knowledge of compliance requirements, ensuring all onboarding activities meet regulatory standards.
• Communication & Stakeholder Collaboration
  • Keep partners and internal stakeholders informed of onboarding status and key milestones.
  • Work closely with compliance, finance, and operations teams to facilitate smooth onboarding.
  • Set clear expectations with partners regarding onboarding timelines and requirements.
• Process Improvement & Reporting
  • Continuously assess and improve onboarding processes for efficiency and scalability.
  • Monitor key performance indicators related to onboarding speed, accuracy, and partner satisfaction.
  • Use feedback and data to recommend enhancements to the onboarding process to better support growth.