Social Media Customer Engagement Specialist

24 hours ago


Faisalabad City Tehsil, Pakistan Adiova Full time

Job Description:

We are seeking a highly motivated and customer-focused Social Media Customer Engagement Specialist to join our team at Adiova. The successful candidate will be responsible for providing exceptional customer service and support through various social media platforms.

Key Responsibilities:

  1. Monitor and respond to customer inquiries and concerns on Facebook, Twitter, and other social media platforms in a timely and professional manner.
  2. Manage and resolve customer cases efficiently, ensuring high levels of customer satisfaction.
  3. Develop and implement strategies to engage customers and build brand loyalty through social media.
  4. Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
  5. Stay up-to-date with industry trends and best practices in social media customer service.

Requirements:

  • 1+ year of experience in customer service or a related field.
  • Strong understanding of social media platforms and their applications.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.


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