IT Operations Coordinator

4 days ago


Lahore, Punjab, Pakistan PRG Pakistan Full time

We are seeking an experienced IT Operations Coordinator to join our team at PRG Pakistan. In this role, you will provide administrative support to the CIO/IT Leadership team, manage schedules, coordinate meetings, handle communications, and assist with IT-related projects and initiatives.

Responsibilities:

Administrative Support:

  • Schedule meetings and prioritize engagements using the Google calendar.
  • Prepare agendas, presentations, and reports for meetings.
  • Screen calls, emails, and correspondence, responding on behalf of the CIO when required.

Project Coordination:

  • Track IT projects, ensuring timelines and milestones are met.
  • Coordinate with team members and external stakeholders for project updates.
  • Maintain documentation for IT policies, processes, and compliance requirements.

Meeting and Event Management:

  • Organize and schedule IT department meetings, events, and conferences.
  • Take meeting minutes, distribute action items, and follow up on task completion.

Communication and Liaison:

  • Act as a liaison between the CIO and internal/external stakeholders.
  • Communicate IT-related updates, initiatives, and changes within the organization.

Document and Data Management:

  • Maintain and organize IT-related documents, ensuring confidentiality and easy retrieval.
  • Analyze data for IT reporting and dashboards, assisting in decision-making.

General IT Support:

  • Support the IT team in organizing meetings and arrangements and internal communications.
  • Stay updated on IT tools and systems, supporting and coordinating for basic troubleshooting assistance.
  • Manage travel arrangements and expense reports for the CIO/IT leadership team.
  • Handle ad-hoc tasks and administrative requests as needed.
Qualifications:

Education:

  • Bachelor's degree in Information Technology or Computer Science.

Experience:

  • 2-3 years of experience as IT Coordinator/Executive Assistant-IT, preferably in Medical Billing, IT, or a technology-driven environment.
  • Experience in IT Operations and IT help desk support is a plus.
  • Strong knowledge of IT systems, tools, and terminologies.

Skills:

  • Exceptional organizational and coordination abilities and multitasking skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with IT tools like Jira, Confluence, or similar.
  • Strong written and verbal communication skills. Proficient in English language.
  • Ability to handle confidential information with integrity.
  • Good understanding of IT workflows, systems, and processes.
  • Proactive and resourceful problem-solver.
  • Detail-oriented with a high level of accuracy.
  • Ability to thrive in a fast-paced, tech-driven environment.
  • Strong interpersonal and relationship management skills.


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