System Support Expert

5 days ago

Karachi, Sindh, Pakistan beBeeTechnical Full time $150,000 - $200,000
Job Overview

We are seeking a Technical Support Specialist to join our Customer Success Team. This role will focus on delivering technical support to enterprise and government customers using video content management systems across various deployment models.

The selected candidate will be responsible for troubleshooting complex product and deployment issues, communicating effectively with customers via phone, ticketing system, and remote sessions, and maintaining up-to-date knowledge of the product suite.

This position requires strong analytical skills, a solid understanding of networking basics, operating systems, databases, and web/cloud-based applications, as well as hands-on experience with installation and configuration of OS and applications.

Key Responsibilities:
  • Provide timely resolution and guidance to customers via phone and ticketing system.
  • Assist in identifying bugs, performance issues, and infrastructure bottlenecks, escalating to the engineering and product teams where needed.
  • Maintain internal technical documentation, runbooks, and support workflows.
  • Contribute to knowledge base articles, FAQs, and other resources to empower internal teams and customers.
Requirements:
  • Strong troubleshooting and analytical skills.
  • Solid understanding of networking basics, operating systems (Windows/Linux), databases, and web/cloud-based applications.
  • Hands-on experience with installing and configuring OS and applications.
  • Basic understanding of cloud platforms (Azure/AWS) and their core services.
  • Ability to understand and explain technical concepts clearly to both technical and non-technical users.
Preferred Qualifications:
  • Exposure to digital media concepts, video streaming, encoding, and content delivery networks is a plus.
  • Ability to create basic network/system diagrams using tools like Lucidchart or Visio.
Education and Experience:
  • Bachelor's degree in Computer Science, IT, or a related field.
  • Up to 2 years of professional experience in technical support, system administration, or deployment roles.
  • Candidates with strong internships, freelance, or academic project experience related to system and network support are encouraged to apply.

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