Customer Experience Advocate

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time

This position requires a technical professional who can provide support to customers and ensure that their needs are met. The ideal candidate will have excellent problem-solving skills and be able to troubleshoot technical issues.

Responsibilities and Requirements
  • Tackle issues and service requests reported via calls
  • Diagnose and resolve issues and requests, reported through emails
  • Carefully follow through email threads and manage them in a shared mailbox
  • Respond with proficient technical writing skills
  • Accurately maintain logs and track reported issues and requests via unique tickets
  • Assign tickets to correct teams
  • Ensure completing the cycle of tickets (open to end)
  • Manage/troubleshoot user accounts, user-permissions, cease user accounts and rights on corporate resources by applying group policies
  • Troubleshoot Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
  • Deal with minor Microsoft Outlook issues and provide support to users with email configuration settings on Exchange
  • Provide/troubleshoot VPN services for remote users
  • Provide onsite and remote help using VNC/Team Viewer utility
  • Deal with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates & fixes
  • Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols)
  • Windows/Linux/Mac OS multiple flavors basic knowledge (Windows Server edition/Win 10/Ubuntu/Monterey etc.)


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job Title: Customer Service AdvocateDescriptionThe role of a Call Center Representative involves handling customer inquiries, resolving issues efficiently, and delivering exceptional customer service. This is a full-time on-site position that requires strong communication and problem-solving skills.Key Responsibilities:Deliver customer support in a...

  • Product Advocate

    4 days ago


    Lahore, Punjab, Pakistan beBee Careers Full time

    Product AdvocateWe are seeking a passionate Product Advocate to join our team.In this role, you will be responsible for promoting our products, providing excellent customer service, and working collaboratively with the sales team.Key ResponsibilitiesProduct Promotion: Promote our products through various channels, including demos and sales calls.Customer...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    We are seeking individuals to fill the role of Customer Service Advocate, responsible for managing customer satisfaction through effective communication and issue resolution.Key Highlights:Flexible scheduling with afternoon shiftsPaid training program to enhance skills and knowledgeCompetitive compensation package with incentivesAbout the Role:The Customer...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    As a Tech Support Specialist, you will play a vital role in delivering exceptional customer experiences by identifying customer requirements, ensuring optimal usage of our product, and driving long-term value to customers. Your responsibilities will include onboarding new customers, managing account escalations, and participating in upsell campaigns. In...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Career OpportunityThis career opportunity is perfect for a motivated and detail-oriented individual who is passionate about technology and committed to delivering exceptional results.The role involves working closely with customers to understand their technical needs, identifying and resolving technical issues, and implementing process improvements to...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Support RepresentativeWe are seeking a dedicated and detail-oriented individual to join our customer support team. As a customer support representative, you will be responsible for providing exceptional customer service, resolving technical issues related to ATMs, and collaborating with internal departments to address customer...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Support Specialist Position">We are seeking an experienced and skilled Customer Support Specialist to join our team. As a key member of our support staff, you will be responsible for delivering exceptional customer service and technical assistance.">Key Responsibilities:Technical Assistance:You will provide technical assistance to customers across...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Sales OpportunityThis is an exciting opportunity to join our retail team and contribute to the success of our brand. As a Sales Representative, you will be responsible for selling products, managing customer relationships, and achieving sales targets through effective product knowledge and presentation.

  • Customer Advocate

    1 week ago


    Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Service RepresentativeA customer service representative is responsible for ensuring that customers are satisfied with their purchases.The role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.The ideal candidate will be fluent in English, have a confident personality, and...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job DescriptionProduct Design Leadership RoleWe are seeking an experienced Product Design Manager to lead our design team and drive the development of our products. As a key member of our cross-functional product area, you will be responsible for advocating for the customer experience (CX), pushing for continuous improvement, and embedding within our...