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1 week ago
This position requires a technical professional who can provide support to customers and ensure that their needs are met. The ideal candidate will have excellent problem-solving skills and be able to troubleshoot technical issues.
Responsibilities and Requirements- Tackle issues and service requests reported via calls
- Diagnose and resolve issues and requests, reported through emails
- Carefully follow through email threads and manage them in a shared mailbox
- Respond with proficient technical writing skills
- Accurately maintain logs and track reported issues and requests via unique tickets
- Assign tickets to correct teams
- Ensure completing the cycle of tickets (open to end)
- Manage/troubleshoot user accounts, user-permissions, cease user accounts and rights on corporate resources by applying group policies
- Troubleshoot Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
- Deal with minor Microsoft Outlook issues and provide support to users with email configuration settings on Exchange
- Provide/troubleshoot VPN services for remote users
- Provide onsite and remote help using VNC/Team Viewer utility
- Deal with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates & fixes
- Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols)
- Windows/Linux/Mac OS multiple flavors basic knowledge (Windows Server edition/Win 10/Ubuntu/Monterey etc.)
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