Director Operations Management

6 days ago


Lahore, Punjab, Pakistan Innovative Investment Bank Full time
Job Overview

At Innovative Investment Bank, we are seeking a seasoned professional to oversee the day-to-day operations of our call center.

The ideal candidate will have strong leadership skills and experience in supervising teams to achieve high-performance goals.

Key responsibilities include:

  • Coordinating activities of customer support staff to ensure optimal service delivery
  • Adjusting staffing levels according to daily schedules, sales promotions, and anticipated events
  • Monitoring productivity and generating regular reports to track performance trends

Required Skills and Qualifications

Strong communication skills, leadership qualities, patience, and a pleasant personality are essential for success in this role. The ideal candidate will also have excellent IT skills and a working knowledge of Lahore, Pakistan-based operations in the Information Technology sector.



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