Senior IT Operations Manager

2 days ago


Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full time

About Sui Southern Gas Company Limited

We are a leading energy company in Pakistan, committed to delivering reliable and efficient gas supply services to our customers.

Job Summary:

The Deputy Lead Manager will be responsible for maintaining operational documentation, managing day-to-day operations, identifying areas for improvement, and implementing process enhancements to achieve efficient and effective processes.

Key Responsibilities:

  1. Operational Guidance: Provide necessary guidance on the day-to-day operations of the IT department to ensure smooth workflow and timely task completion.
  2. Process Improvement: Identify opportunities to enhance operational efficiency and implement relevant improvement actions to achieve this objective.
  3. Team Coordination: Facilitate operational processes by coordinating with various teams and resolve operational issues.
  4. Reporting and Metrics: Ensure generation and maintenance of IT reports, dashboards, and performance metrics to facilitate informed decision-making.
  5. Documentation Management: Maintain accurate and up-to-date documentation of operational procedures, processes, and reporting methodologies.
  6. Repository Organization: Organize and manage documentation repositories for easy accessibility.
  7. Report Preparation: Supervise preparation of reports and presentations for internal and external stakeholders.
  8. Project Management: Supervise project management activities as directed by the DGM - Software Systems Customer Care & Billing (CC&B).
  9. User Support: Provide support to end-users on basic IT-related issues and escalate complex issues to appropriate teams.
  10. Compliance: Ensure compliance with the Enterprise Risk Management Framework enforced in the Company while performing job responsibilities in accordance with the assigned role.
  11. Code of Conduct: Ensure compliance with the Business Principles and Ethics Policy / Code of Conduct.


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