Education Operations Associate

5 days ago


Karachi, Sindh, Pakistan The Citizen Foundation Full time
Position Overview

The Education Operations Associate position at The Citizen Foundation involves working closely with the Lead Dastak TT to perform various tasks related to data entry, information recording and management, fee collection and management, attending calls, and managing online training sessions.

Main Functions:
  • Data Management: Ensure accuracy in data entry, maintain organized registration data, and establish reliable information processes.
  • Financial Transactions: Process payments, upload receipts, and update student status.
  • Platform Utilization: Use platforms like Zoom and LMS for efficient task completion.
  • Trainee Support: Offer guidance, address questions via phone or messaging apps, and keep trainees informed about updates.
  • Scheduling and Registration: Oversee registration data, establish WhatsApp groups, manage rescheduling needs, and distribute schedules and trainee IDs.
  • Progress Monitoring: Distribute weekly reports, track attendance, submissions, and withdrawals, and address any concerns raised by trainees.
  • Alumni Outreach: Counsel prospective graduates, collect testimonials, and publish them online.
  • Team Collaboration: Foster teamwork by maintaining open communication channels and ensuring timely updates within the team.
  • Post-Course Activities: Send out completion certificates and facilitate communication with graduating students.
  • Collaboration and Teamwork: Work collaboratively with colleagues to meet deadlines and contribute to additional responsibilities as needed.
Accountabilities:

- Assist the Lead Dastak TT in completing tasks related to data entry, information recording, and fee collection.
- Utilize software such as Zoom and LMS for efficient task completion.
- Engage effectively with trainees, offering guidance and resolving their queries via calls and messages.
- Maintain accurate and reliable data, including registration and payment records.
- Foster interdepartmental collaboration and ensure regular updates in group settings.
- Collaborate effectively with colleagues to meet deadlines and take on additional responsibilities as required.



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