IT Support Liaison

Job Title:
IT Support Liaison

Description:
We are seeking an IT Support Liaison to provide essential IT support and excellent customer service. As the first point of contact for clients, you will be responsible for greeting and assisting visitors at the front desk, handling incoming calls and inquiries, and providing basic IT support.

Responsibilities:

• Greet and assist clients and visitors at the front desk.
• Handle incoming calls, emails, and inquiries.
• Install software, primarily accounting-based solutions.
• Train users on software applications.
• Troubleshoot technical issues and provide assistance.

Requirements:
To succeed in this role, you must possess excellent communication and interpersonal skills, basic knowledge of IT support and troubleshooting, proficiency in MS Office and customer management software, strong organizational skills, and attention to detail.

Benefits:
This role offers a dynamic work environment with opportunities for professional growth and development. You will have the ability to work independently and as part of a team, making it an ideal opportunity for those who thrive in a collaborative setting.

About This Role:
In this role, you will be responsible for maintaining front desk operations, ensuring a welcoming environment, and coordinating with internal teams to resolve client issues and provide updates. Your ability to multitask, prioritize tasks, and manage multiple projects simultaneously will be essential to your success.

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