Human-Centered Design Strategist

8 hours ago


Lahore, Punjab, Pakistan Expertflow - livechat, video, callcenter SW Full time
UX/UI Design Specialist
Expertflow is a leading provider of cloud contact center software that enables businesses to deliver exceptional customer service across various channels. As a UX/UI Design Specialist, you will play a crucial role in designing intuitive interfaces that meet customer needs and drive business success.

About the Role
This position requires an experienced UX/UI design specialist who can translate business requirements into innovative product visions. You will work closely with cross-functional teams to design wireframes, prototypes, and high-fidelity visuals using tools like Figma, Sketch, and Adobe XD. Your expertise will be essential in shaping the user experience and user interface of our web and mobile applications.

Key Responsibilities
• Collaborate with stakeholders to gather business requirements and develop use cases
• Conduct market analysis, customer research, and feedback to inform design decisions
• Design wireframes, prototypes, and high-fidelity visuals using tools like Figma, Sketch, and Adobe XD
• Develop personas, customer journey maps, and conceptual diagrams to visualize user interactions
• Present and iterate design solutions to ensure alignment with business objectives
• Work closely with developers to ensure designs are coded to match design standards

Requirements and Skills
• 2-5 years of design experience, preferably in UX/UI design
• Strong understanding of human-centered design principles and best practices
• Proficiency in design tools like Figma, Sketch, Adobe XD, and InVision
• Excellent communication and presentation skills to effectively convey design ideas to stakeholders
• Ability to prioritize tasks, manage multiple projects simultaneously, and work independently
• Bachelor's degree in Computer Science, Design, Human-Computer Interaction, or related field

Benefits and Opportunities
Expertflow offers a dynamic and collaborative work environment that fosters growth and innovation. As a UX/UI Design Specialist, you will have opportunities to work on diverse projects, collaborate with talented professionals, and contribute to shaping the future of cloud contact center software.

What We're Looking For
We seek a UX/UI design specialist who is passionate about creating exceptional customer experiences. If you have a strong portfolio showcasing your design skills, excellent communication skills, and a desire to work in a fast-paced environment, please submit your application.

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