Product Maintenance Expert

1 week ago


Karachi, Sindh, Pakistan Hikvision Full time

Responsibilities

The successful candidate will have the following responsibilities:

  • Configure and troubleshoot our product to resolve customer technical issues
  • Support customers by acting as liaison between customers and internal teams
  • Maintain accurate records of customer interactions and issue resolutions
  • Collaborate with cross-functional teams to identify and resolve technical issues affecting customer satisfaction
  • Develop and implement strategies to improve product quality and reduce maintenance costs
  • Analyze data to inform business decisions and drive process improvements
  • Stay up-to-date with industry trends and best practices in technical support and maintenance

Qualifications

The ideal candidate will possess the following qualifications:

  • Bachelor's degree in Computer Science, Electrical Engineering, or related field
  • Strong analytical and problem-solving skills, with experience in maintenance or craftsmanship
  • Excellent communication and interpersonal skills, with ability to work in a fast-paced environment
  • Passionate about delivering high-quality results and driving customer satisfaction
  • Strong initiative, with ability to manage priorities and work independently


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