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Customer Experience Specialist
3 weeks ago
We are seeking an experienced Customer Support Manager to lead our customer-facing team. As a key member of our team, you will be responsible for providing support and managing relationships with customers from the US/UK region.
Your primary goal will be to analyze customer data to improve the overall customer experience, leading to sustainable business growth. You will also be responsible for providing accurate and complete information by using the right methods and answering calls professionally, as well as offering solutions to customers.
In addition, you will plan and initiate strategic processes to handle customers on various e-commerce platforms such as eBay, Amazon, Walmart, and others. This will involve managing the entire customer support team, suggesting ways to enhance customer experience, and providing timely feedback to the team.
You will also be responsible for solving complexities related to customer cases and providing the best possible solutions. Additionally, you will suggest improvements for retaining customers and acquiring new ones.
