Inbound Customer Service Representative

13 hours ago


Lahore, Punjab, Pakistan Transworld Full time
Job Specification

We're looking for a self-motivated and results-driven individual to join our customer service team as a Call Center Support Specialist. As a key member of our team, you will be responsible for providing exceptional support to our customers through inbound calls.

About the Role:

  • You will act as a liaison between our company and its customers, ensuring that their needs are met and exceeded.
  • Taking ownership of effectively resolving customer issues, complaints, and inquiries in a timely and professional manner.
  • Keeping customer satisfaction at the forefront of every decision and behavior.
  • Providing support on CX operations and cross-functional coordination within the organization.

Key Responsibilities:

  1. Act as a liaison between the company and its customers, ensuring seamless communication and issue resolution.
  2. Taking ownership of customer issues, providing timely and effective solutions, and escalating complex matters when necessary.
  3. Collaborating with internal teams to ensure consistent and high-quality customer experiences.
  4. Providing feedback and insights to improve processes and policies related to customer care.

Requirements:

  • Excellent oral and written communication skills, with the ability to build rapport with customers.
  • Able to define and exemplify an extraordinary customer experience.
  • Possess strong attention to detail, with a solid grasp of customer care policies and best practices.
  • A friendly and helpful demeanor, being one of the first interactions customers will experience.
  • Courteous and professional phone manner, with the ability to listen effectively to customers.


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