High-Tech Troubleshooter

2 weeks ago


Lahore, Punjab, Pakistan Motive Full time
About the Role

The High-Tech Troubleshooter will be responsible for troubleshooting complex technical issues and product-level limitations that cannot be resolved by Technical support engineers. This role requires a deep understanding of the product and the ability to analyze and diagnose complex issues.

As a High-Tech Troubleshooter, you will work closely with our engineering teams to identify and address technical issues that are affecting customers. You will also be responsible for creating and maintaining technical documentation, and for driving continuous improvement in the technical support process.

You will be expected to collaborate with cross-functional teams, including product development, quality assurance, and backend engineering teams, to resolve complex issues and improve customer support processes.

Responsibilities
  • Troubleshoot complex technical issues and product-level limitations.
  • Work closely with engineering teams to identify and address technical issues.
  • Create and maintain technical documentation.
  • Drive continuous improvement in the technical support process.


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