Technical Support Specialist

24 hours ago


Lahore, Punjab, Pakistan Soliton Technologies (Pvt) Ltd. Full time

Soliton Technologies (Pvt) Ltd. is seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer support and collaborating with our software engineering team to troubleshoot and resolve technical issues.

Key Responsibilities:

  1. Troubleshoot complex technical problems reported by customers and provide effective solutions.
  2. Communicate clearly and concisely with customers to understand their needs and concerns.
  3. Develop high-quality documentation to support our products and services.
  4. Collaborate with cross-functional teams to ensure seamless issue resolution and customer satisfaction.
  5. Log and track customer issues, and communicate status updates in a timely manner.

Requirements:

  • Excellent understanding of web-based applications and their technical fundamentals.
  • Hands-on experience with relational databases such as SQL Server and Oracle.
  • Knowledge of HL7, XML, and web services is a significant advantage.
  • Experience working with enterprise systems like Jboss and WebLogic is highly desirable.
  • Strong troubleshooting skills in a Microsoft Windows environment, with experience in SaaS environments being a plus.
  • Proficiency in Electronic Medical Record Software such as EPIC, AllScripts, AdvancedMD, AthenaHealth, Elation, eClinicalWorks, etc. is a major plus.
  • Exceptional written and verbal communication skills, with strong customer service skills.

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and professional development.



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