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Technology and Process Innovator
3 days ago
Driving Operational Excellence in Insurance
The Business Analyst – Insurance at ibex drives operational excellence by leveraging technology and process innovation to streamline core insurance operations such as policy administration, claims management, underwriting, and customer service.
Key Areas of Focus:- Process Simplification and Automation: Identify opportunities to simplify and automate processes to improve efficiency and reduce costs.
- Data Analytics and Insights: Utilize data analytics to generate insights and inform process improvements.
- Change Management and Communication: Develop and execute effective change management plans to ensure seamless transitions.
- Process Documentation and Knowledge Sharing: Maintain accurate documentation of processes and share knowledge across the organization.
- Cross-Functional Collaboration and Leadership: Foster collaboration and lead cross-functional teams to achieve process improvements.
- Digital Transformation Alignment and Strategy Development: Align process improvements with digital transformation goals and develop strategies to support organizational objectives.
- Business Case Development and Implementation Roadmap: Create compelling business cases and implementation roadmaps to drive process improvements.
- Post-Implementation Evaluation and Continuous Improvement: Continuously evaluate and refine processes to ensure long-term sustainability and performance.
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