Communication Professional

11 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

We are seeking a skilled and confident professional to fill the role of Communication Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and support.

Job Description:
  • Identify and escalate issues to supervisors for prompt resolution.
  • Provide accurate and informative service information to customers, addressing their queries and concerns in a professional manner.
  • Utilize available resources to research required information and gather relevant data.
  • Efficiently route calls to the appropriate resources, ensuring seamless communication.
  • Follow up on customer calls where necessary, maintaining a high level of customer satisfaction.
  • Upsell products and services by highlighting their value and benefits.
  • Accurately complete call logs and reports, providing valuable insights into customer interactions.

Work schedule: 5 days a week, offering a balanced work-life experience.

Key Responsibilities:
  • Maintain strong negotiation skills to effectively communicate with customers and colleagues.
  • Leverage outbound sales experience to drive business growth and revenue.
  • Be willing to work flexible hours, including night shifts from 6 PM to 1 AM, as needed.
  • Demonstrate excellent customer service skills, consistently meeting customer expectations.

Note: You will handle a manageable workload of 10-15 customer calls per day, allowing for focused attention and quality service.

Benefits:

Enjoy a competitive compensation package, a monthly bonus, and a supportive work environment that fosters personal and professional growth.



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