Solution Support Specialist

15 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time

Solution Support Specialist

We are looking for a Solution Support Specialist to deliver exceptional technical and customer support for our asset management software.

About the Job Description

  1. Provide prompt and professional responses to customer inquiries via multiple channels.
  2. Diagnose and resolve technical issues, ensuring high levels of customer satisfaction.
  3. Escalate complex technical issues to the relevant teams, providing clear and concise information.
  4. Identify and report customers at risk of churn to the relevant stakeholders.
  5. Participate in initiatives aimed at improving customer experience and support processes.

Qualifications and Skills

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • At least 1 year of experience in a technical support role with direct customer interaction.

Desired Skills

  • Strong technical knowledge and ability to troubleshoot software-related issues.
  • Excellent communication and teamwork skills.

What We Offer

  • Opportunity to develop expertise in technical support and customer service.
  • Flexible working hours in a collaborative environment.
  • Experience supporting innovative software solutions used by industry leaders.


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