![PakWheels](https://img0cf.b8cdn.com/images/logo/00/0_logo_264x120_1549973999_n.png)
Quality Assurance Leader
3 days ago
PakWheels.com seeks a skilled Quality Assurance Executive to play a crucial role in maintaining high standards of customer service. This position requires strong analytical skills, attention to detail, and a passion for quality.
Main Responsibilities:
- Monitor recorded calls to assess adherence to scripts, product knowledge, and customer satisfaction.
- Provide constructive feedback to agents, highlighting strengths and areas for improvement.
- Develop and maintain call center quality standards, guidelines, and audit processes.
- Conduct performance audits to identify trends and areas for development within the support team.
- Analyze key call metrics such as average handle time, first call resolution rates, and customer satisfaction scores.
- Design and deliver targeted training sessions to help agents enhance their skills.
- Collaborate with management to improve overall call center quality and customer service delivery.
Qualifications:
- Bachelor's degree in a relevant field.
- Proven experience in a call center quality assurance role is preferred.
- Certification in customer service or quality assurance is a plus.
- Strong listening skills with the ability to analyze and evaluate recorded calls.
- Effective communication and coaching skills for providing actionable feedback.
- Solid understanding of customer service best practices.
About PakWheels
PakWheels is a dynamic and innovative workplace culture that values collaboration and growth. By joining PakWheels, you'll be part of a mission to revolutionize the automobile landscape. Our environment thrives on creativity, teamwork, and forward-thinking ideas.
-
Compliance and Quality Assurance Leader
5 days ago
Lahore, Punjab, Pakistan AHY Plastic Industries Full timeCompliance and Quality Assurance LeaderJob Summary:We are seeking a highly motivated and experienced professional to lead our compliance and quality assurance efforts. The ideal candidate will have a strong background in quality control and regulatory compliance.Key Responsibilities:Develop and implement quality control processes to drive business...
-
Quality Assurance Manager
5 days ago
Lahore, Punjab, Pakistan ServiceMaster Quality Cleaning by Weibye Full timeAbout UsServiceMaster Quality Cleaning by Weibye is a leading provider of cleaning services. We pride ourselves on maintaining high standards of quality in our operations. To achieve this goal, we are seeking a Quality Assurance Manager who will oversee all aspects of quality control and implementation of quality protocols.Responsibilities include:Ensuring...
-
Senior Quality Assurance Specialist
5 days ago
Lahore, Punjab, Pakistan ServiceMaster Quality Cleaning by Weibye Full timeJob OverviewWe are seeking a Senior Quality Assurance Specialist to ensure that our manufacturing processes meet quality standards and regulatory requirements. The ideal candidate will monitor production quality, conduct inspections, and implement quality control measures to maintain high standards in our snack manufacturing operations.Key...
-
Quality Assurance Leader
4 days ago
Lahore, Punjab, Pakistan Cure Md Full timeCureMD, a leading provider of quality software solutions to the healthcare industry in the USA, invites applications for a Quality Assurance Manager position in our Lahore office.Job Description:As a key member of our team, the successful candidate will be responsible for ensuring the high quality of our web-based enterprise applications. With over 10 years...
-
Quality Assurance Specialist
21 hours ago
Lahore, Punjab, Pakistan Parhlo Full timeWe are seeking a seasoned Quality Assurance Specialist who will oversee the quality control of inbound and outbound calls, emails, and assess employee performance.Key responsibilities include:Monitoring call and quality standards.Utilizing a quality monitoring data management system to track team and individual performance.Conducting monitors of customer...
-
Quality Assurance Director
2 days ago
Lahore, Punjab, Pakistan Wrangler Instruments Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Director to lead our quality assurance team and drive process improvement initiatives at Wrangler Instruments.The ideal candidate will have a strong background in quality management, with experience in designing and implementing quality assurance training programs, overseeing testing and auditing,...
-
Operational Excellence Leader
2 days ago
Lahore, Punjab, Pakistan Wrangler Instruments Full timeOperational Excellence Leader Job SummaryWe are seeking an experienced Operational Excellence Leader to join our quality assurance team at Wrangler Instruments.The ideal candidate will have a strong background in quality management, with experience in designing and implementing quality assurance training programs, overseeing testing and auditing, and...
-
Position of Quality Assurance
4 days ago
Lahore, Punjab, Pakistan Infinity Solutions Full timeInfinity Solutions is Seeking a Quality Assurance Specialist:We are looking for a highly motivated and experienced individual to fill the role of Quality Assurance Specialist.About the Position:This is a full-time position offering a competitive salary, flexible working hours, and opportunities for growth and development.Key Responsibilities:Meet assigned...
-
Quality Assurance Manager
4 days ago
Lahore, Punjab, Pakistan StardomNow Full timeJob OverviewThe Quality Assurance Unit (QAU) is responsible for ensuring that StardomNow's travel services meet high-quality standards and deliver exceptional customer satisfaction.This role involves developing and implementing quality assurance policies, monitoring service quality, and coordinating with various departments to drive continuous improvement.
-
Quality Assurance Specialist
2 days ago
Lahore, Punjab, Pakistan Ahmad Glass Industries Pvt. Ltd Full timeAhmad Glass Industries Pvt. Ltd is a leading manufacturer of tempered and laminated safety glasses in Pakistan.Job OverviewThe company is seeking a highly skilled Quality Assurance Manager to oversee all quality control processes, ensuring compliance with industry standards and implementing quality assurance policies.The successful candidate will be...
-
Quality Assurance Specialist
3 days ago
Lahore, Punjab, Pakistan Thermosole Industries Full timeJob Title: Quality Assurance SpecialistWe are seeking a highly experienced Quality Assurance Specialist to join our team at Thermosole Industries. The ideal candidate will have 10-15 years of experience in Quality Assurance and Quality Control, preferably in blow molding and injection molding companies.Job Responsibilities:To inspect materials for quality...
-
Quality Assurance Director
5 days ago
Lahore, Punjab, Pakistan DWP Group Pakistan Full timeBenefitsAt DWP Group Pakistan, we offer a comprehensive benefits package to our employees, including competitive salaries, opportunities for professional growth and development, and a dynamic work environment.Job OverviewAs a Quality Assurance Director at DWP Group Pakistan, you will be responsible for leading our QA team and developing and implementing...
-
Quality Assurance Specialist
6 days ago
Lahore, Punjab, Pakistan Aitomation Pvt Ltd Full timeJoin Our Team as Quality Assurance SpecialistWe are seeking a skilled Quality Assurance Specialist to collaborate with our development team.The ideal candidate should have:At least 3 years of experience in software quality assurance.Excellent communication and interpersonal skills.Key Responsibilities:Reviewing requirements, specifications, and technical...
-
Quality Assurance Manager
5 days ago
Lahore, Punjab, Pakistan DWP Group Pakistan Full timeJob DescriptionAn ideal candidate should possess a minimum of 10 years of experience in Quality Assurance within Electronics/Electrical/Mechanical based manufacturing organizations, ensuring the highest standards of quality.The successful candidate will have extensive knowledge of quality test procedures for Home Appliances (AV & HV Products) and will be...
-
Quality Assurance Expert
4 days ago
Lahore, Punjab, Pakistan StudyWise Full timeJob DescriptionThe Quality Assurance (QA) Specialist plays a vital role in maintaining and enhancing the organization's quality standards across various processes.Key Responsibilities:Quality Assurance Protocols:Develop, implement, and maintain quality assurance protocols, testing methodologies, and monitoring processes to ensure high standards of...
-
Quality Assurance Professional
5 days ago
Lahore, Punjab, Pakistan Mizo Studio Full time**Join Mizo Studio as a Quality Assurance Specialist!We are seeking a highly skilled and experienced Quality Assurance professional to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our software products by designing, executing, and reporting on test cases.**Responsibilities:Test Planning and Execution:...
-
Quality Assurance Manager
6 days ago
Lahore, Punjab, Pakistan 4B Group Full timeJob DescriptionAbout the Role:We are seeking a highly skilled and experienced Quality Assurance Manager to join our team at 4B Group. The successful candidate will be responsible for ensuring the highest standards of quality in all aspects of our operations.Key Responsibilities:Develop and implement quality plans to ensure compliance with regulatory...
-
Quality Assurance Specialist
2 days ago
Lahore, Punjab, Pakistan HRSI Full timeAbout the JobHRSI is seeking a highly skilled Quality Assurance Specialist to join its team.Key Responsibilities:Quality Control ManagementProficient in Microsoft Office (Word, Excel, PowerPoint)Foster excellent communication and collaboration skillsEducation and Certifications:Bachelor's Degree in Chemical Engineering, Diploma in Total Quality Management,...
-
Quality Assurance Analyst
3 days ago
Lahore, Punjab, Pakistan Itss Full timeWe require a highly skilled Quality Assurance Specialist at Itss, Pakistan to perform quality assurance of software and static website based projects. The ideal candidate should have a strong understanding of software development methodologies and processes.Key ResponsibilitiesConduct thorough testing of software and static websites to ensure compliance with...
-
Quality Assurance Specialist
5 days ago
Lahore, Punjab, Pakistan Akkas Technologies Full timeAs a Quality Assurance Specialist at Akkas Technologies, you will play a critical role in ensuring the quality of our software products.About UsWe are a technology company based in Lahore, Pakistan, with a focus on delivering innovative solutions to our clients. Our mission is to provide exceptional quality products and services that meet their needs.Job...