Senior Manager – Regulatory Affairs and Complaints

2 weeks ago


Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full time

**Job Overview:**

We are looking for a seasoned professional to fill the position of Senior Manager – Regulatory Affairs and Complaints. The successful candidate will be responsible for managing regulatory affairs and complaints effectively.

About the Job:

  • Manage regulatory affairs and complaints, ensuring compliance with standard rules and regulations.
  • Liaise with OGRA to resolve consumer complaints and implement measures for improving the structure for complaints resolution and complaint management.
  • Collaborate with departments to ensure relevant feedback and case files are stored for future references.
  • Develop and implement policies and procedures for effective complaint management.
  • Monitor and report on regulatory and statutory obligations to ensure accuracy and timeliness within the framework of the regulations.

Key Responsibilities:

  1. Provide expert advice on regulatory affairs and complaints to senior management and other stakeholders.
  2. Identify areas for improvement in complaint management and develop strategies to address these gaps.


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