Chief Operations Director

7 hours ago


Lahore, Punjab, Pakistan Yango Full time
Job Description:

The Chief Operations Director will oversee the end-to-end operational efficiency and supply management of our ride-hailing business. This role involves leading the supply-side strategy, partner acquisition and management, optimising driver acquisition, retention, and performance, while ensuring seamless service delivery.

This includes driving process improvements, managing daily operations, analysing data to enhance productivity, and collaborating with cross-functional teams to meet service level goals and customer expectations.

Key Responsibilities:
  1. Operational Strategy: Set the operational strategy for Yango ride-hailing business and be responsible for growth operations.
  2. Partner Network Management: Due diligence of partner network and seamless partner management.
  3. Driver Supply Optimisation: Develop and execute strategies to optimise driver supply and coverage via partners.
  4. Driver Onboarding and Retention: Oversee driver onboarding, training, and retention programs.
  5. Daily Operations Monitoring: Monitor daily operations, identify bottlenecks, and implement improvements.
  6. Performance Analysis: Analyse performance metrics and implement data-driven initiatives (strong analytical skills are a must).
  7. Cross-Functional Collaboration: Collaborate with marketing, support, and tech teams to enhance user and partner experience.
  8. Regulatory Compliance: Ensure compliance with regulatory requirements and operational best practices.
  9. Team Leadership: Lead and mentor the operations team to drive continuous improvement.


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