Network Support Specialist

7 days ago

Lahore, Punjab, Pakistan beBee Careers Full time
Network Support Specialist

ELogix IT is seeking a skilled Network Support Specialist to deliver top-notch remote support to users across the United States. This role involves troubleshooting challenges head-on, ensuring seamless operations and unrivaled service quality.

About the Role:

  • We are looking for an experienced professional with practical knowledge of DHCP, DNS, FTP, SMTP/POP/IMAP, VPN, and RMM.
  • You will manage Office 365 tenants, including creating users, troubleshooting email delivery services, creating subscriptions, adding licenses, managing online email archives, and auditing emails.
  • The ideal candidate should have experience in email security tools like Microsoft Defender and Proofpoint.
  • You will deploy email security policies in Microsoft Defender or Proofpoint.
  • Manage SharePoint and work with users in auditing their rights for file permissions.
  • Manage Active Directory and create AD users, AD groups, and GPO.
  • The role requires experience with RMM tools like ConnectWise, Ninja, LabTech, etc.
  • You should have the ability to write KBI in a document database like IT Glue.
  • You will be responsible for monitoring system performance, IT system operations, and storage utilization.
  • You will plan for necessary hardware or software upgrades to support system growth.

Required Skills and Qualifications:

  • BS or MS in IT, CS, SE, Telecom, or related fields.
  • 3+ years of IT or related experience.
  • Professional IT Certifications, such as Microsoft MCP, MCITP, MCSA, MCSE, CCNA, VMware VCP, AZ-104, MS-300 / 301, or any other related certification.
  • Interpersonal skills: telephony skills, communication skills, active listening, and customer care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Service awareness of all organization's key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast-moving environment.

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