
Support Services Analyst
7 days ago
Tandem Inc. is a delivery company that simplifies the process of offering delivery through its extensive network of delivery networks and partnerships with top delivery companies. We cater to fast-growing companies, including retailers and startups, providing them with delivery services.
We are a dynamic and growing company, always looking for talented professionals like yourself to join our team. Our company culture emphasizes teamwork, innovation, and growth, making it an ideal place for you to advance your career.
We want individuals who can support decisions with data and narrative. Here's an overview of the role:
Main Responsibilities- Handle customer inquiries via various channels, providing timely and accurate responses.
- Identify customer needs and assist them in using specific features.
- Analyze product malfunctions and document the findings.
- Keep internal databases updated with technical issue information and customer feedback.
- Monitor social media for customer complaints and offer assistance.
- Share feature requests and effective workarounds with team members.
- Notify customers about new features and functionalities.
- Ensure that customer technical issues are properly resolved.
- Previous experience as a Customer Support Specialist or a similar role.
- Familiarity with our industry is a plus.
- Proficiency in using ticketing software or remote support tools.
- Understanding of CRM systems.
- Excellent communication and problem-solving skills.
- Ability to multi-task effectively.
- Patience in handling challenging situations.
- Availability to work night shifts.
- Competitive salary.
- Comprehensive medical benefits.
- Ongoing educational courses and development opportunities.
Generous Time Off
At Tandem Inc., we strive to create a diverse and inclusive environment. We are an equal opportunity employer, committed to not discriminating against any individual based on factors such as race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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