
WhatsApp Support Specialist
3 days ago
About the Role:
Communication Expertise RequiredThis role requires a highly skilled and experienced customer service representative to engage with customers through WhatsApp.
Responsibilities:
- Customer Interaction: Engage with customers, provide updates, reminders, and personalized offers.
- Cold Outreach: Re-engage inactive customers and highlight new products or services.
- Return Management: Collaborate with the logistics team to manage returns for orders placed through WhatsApp.
- After-Sales Support: Manage after-sales and promotional campaigns by reaching out to customers via WhatsApp.
Skills and Qualifications:
- Experience in customer service, preferably in WhatsApp or similar platforms.
- Excellent communication skills with a friendly and professional tone.
- Ability to work independently and meet deadlines.
- Organizational skills and attention to detail.
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