Night Shift Team Lead

1 week ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Title: Team Lead

About the Role

  1. Manage and lead a team during night shifts to meet performance targets.
  2. Ensure high-quality calls by monitoring and providing coaching to team members.
  3. Foster effective communication and coordination within the team.
  4. Prepare detailed reports on team performance for management.
  5. Resolve any shift-related issues or escalations efficiently.

Key Responsibilities

  1. Develop and implement strategies to motivate and inspire team members.
  2. Maintain strong relationships with team members through open communication.
  3. Identify and resolve problems promptly, ensuring minimal disruption to team operations.
  4. Analyze team performance data to inform strategic decisions.
  5. Collaborate with management to set and achieve team goals.

Requirements

  1. Demonstrate exceptional leadership skills with a proven track record of success.
  2. Exhibit strong interpersonal and communication skills, with the ability to adapt to diverse situations.
  3. Showcase problem-solving abilities, attention to detail, and analytical thinking.
  4. Stay up-to-date with industry trends and best practices in telemarketing software and tools.
  5. Able to work flexible hours in a fast-paced environment.

What We Offer

  1. A dynamic and supportive work environment.
  2. Ongoing training and development opportunities.
  3. A competitive salary package.
  4. A range of benefits, including communication, incentive bonus, leaves, sports, and entertainment.


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