Customer Engagement Specialist

1 day ago


Lahore, Punjab, Pakistan beBee Careers Full time

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a talent for building strong relationships?

About the Role

We are seeking a skilled Customer Engagement Specialist to join our team. As a key member of our customer care services, you will be responsible for handling large volumes of outbound calls with professionalism and efficiency.

  • Your primary focus will be on nurturing strong relationships with customers through engaging and empathetic communication.
  • You will be expected to determine customer needs accurately and clarify information in a timely manner.
  • A strong emphasis is placed on maintaining exceptional professionalism and engagement throughout every interaction.
Key Responsibilities

In this role, you will be working collaboratively in a dynamic team environment. Key responsibilities include:

  1. Effectively managing large volumes of inbound and outbound calls in a timely manner.
  2. Communicating clearly and professionally with customers, adhering to our company's communication standards.
  3. Nurturing long-term relationships with customers through regular engagement and follow-up.
Requirements

To succeed in this role, you should possess:

  • Excellent interpersonal skills, enabling effective collaboration within the team.
  • Strong communication skills, both written and verbal.
  • An ability to work independently and as part of a team.
Benefits and Perks

We offer a comprehensive compensation package that includes:

  • Daily, weekly, and monthly bonuses.
  • Commission based on performance.
  • Medical insurance.
  • Annual dinner and tour.


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