Experienced Retail Leader

3 days ago


Lahore, Punjab, Pakistan Easy Prefabricated Homes Full time
Responsibilities
  1. Develop Business Strategies: Create and implement plans to raise customer numbers, increase store traffic, and enhance profitability through effective merchandising, promotions, and customer engagement.
  2. Lead Sales Team: Train, motivate, and mentor sales staff to meet sales targets, provide exceptional customer service, and maintain a positive store environment.
  3. Customer Satisfaction: Ensure high levels of customer satisfaction through excellent service, effective issue resolution, and continuous improvement of the shopping experience.
  4. Store Administration: Oversee all aspects of store administration, including compliance with policies and procedures, HR-related matters, and maintenance of a safe and healthy work environment.
  5. Visual Merchandising: Maintain outstanding store condition and visual merchandising standards, ensuring a consistent brand image and enhancing the overall shopping experience.
  6. Reporting and Analysis: Provide regular reports on buying trends, customer needs, profits, and other relevant KPIs, demonstrating expertise in retail metrics.
  7. Training and Development: Assist the HR Department in training and development programs, helping employees build their skills and advance their careers.
  8. Performance Appraisals: Conduct personnel performance appraisals to assess training needs, identify areas for improvement, and develop career paths for employees.
  9. Issue Resolution: Effectively manage and resolve issues arising from customers or staff, including complaints, grievances, and conflicts.


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