
Technical Authority Expert
6 days ago
About this opportunity:
We are seeking a skilled Technical Authority Expert to join our team. As part of our team, you will have the opportunity to use your skills and experience to drive efficiency, improve automation, and enhance service delivery in all phases of the life cycle.
Some of your key responsibilities will include troubleshooting end-to-end technical issues reported by customers, securing problem management activities, and coordinating problem management status customer reporting meetings.
You will also be responsible for ensuring that preventive maintenance plans cover customer requirements and grant customer approval when necessary.
This is an excellent opportunity for someone who is passionate about delivering high-quality services and has strong technical skills and expertise.
Key Requirements:
- Degree in Software Engineering or similar with at least 2 years of experience in operations
- Solid Linux/Unix handling knowledge
- Scripting (e.g. Python, Ansible)
- At least 2+ Years of Experience in container technologies e.g. Docker/Kubernetes
- Kubernetes Certifications as CKA and CKAD is a merit
- Meritorious is Oracle database experience
- Knowledge of Prometheus, OpenSearch and Grafana is a plus
- Meritorious is to have demonstrated ability from M-Commerce, online banking, or the IT area of the financial sector
- ITIL processes knowledge is a merit
- Knowing or having background in service operations (problem, event, incident mgmt.) and service transition (change and knowledge mgmt.)
- Embrace working in a rapidly developing area, understand that innovating, adapting, and responding to change is key to becoming successful
- Fluent in spoken and written English
Why Ericsson?
Ericsson is proud to offer a diverse and inclusive organization where everyone feels welcome and valued. We believe that collaboration between people with different experiences drives innovation, which is essential for our future growth.
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