Quality Assurance Specialist
1 day ago
LXT is a leading provider of AI training data, empowering global organizations with intelligent technology. Our international network of contributors collects and annotates data at scale, ensuring the speed and agility required by enterprises.
We span over 145 countries, covering more than 1000 language locales. Founded in 2010, our headquarters are in Toronto, Canada, with presence in the US, UK, Egypt, Turkey, and Australia. We serve customers worldwide, from North America to Asia Pacific and the Middle East.
- Ensure thorough training and verification of data processors before tasks initiation.
- Act as primary point of contact between data processors and Quality Management team for seamless communication and operational efficiency.
- Regularly monitor quality samples (daily, weekly, monthly) as per project requirements.
- Measure and document quality performance data, reporting timely and accurately to Quality Management and Site Lead teams.
- Provide targeted coaching to transcribers on identified areas for improvement in quality and productivity.
- Facilitate effective communication between Quality Management teams and on-site personnel to implement client-mandated quality standards.
- Develop a comprehensive knowledge base consolidating FAQs and key operational insights.
- Design corrective actions to address performance gaps and improve quality scores.
- Evaluate task complexity against provided guidelines for alignment and feasibility.
- Communicate updates to guidelines across languages and locales, training all transcribers on changes.
- Deliver on-the-job training sessions and refresher courses to maintain high performance standards.
- Respond to operational requests related to quality and training within defined SLAs.
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