Healthcare Administrative Assistant

6 days ago

Karachi, Sindh, Pakistan beBee Careers Full time
Job Profile

We are seeking a highly skilled Healthcare Administrative Assistant to join our team. As a key member of our healthcare staff, you will be responsible for providing exceptional patient care and administrative support.

Key Responsibilities
  1. Schedule appointments for patients in a timely and efficient manner, using automated appointment reminders.
  2. Greet patients and make them feel comfortable in our reception area, creating a welcoming atmosphere, with a focus on patient satisfaction.
  3. Collect and process patient information, including clinical, financial, and demographic data, ensuring accuracy and completeness, with a focus on data quality.
  4. Maintain accurate and up-to-date patient records, adhering to relevant regulations and guidelines, with a focus on maintaining confidentiality, security, and integrity.
  5. Check patients in and out, ensuring a seamless experience, with a focus on efficiency and productivity, using check-in/check-out systems.
  6. Handle payment processing, following up with patients regarding test results and scheduling follow-up appointments, with a focus on excellent customer service, using phone and email communication.
  7. Provide exceptional customer service, answering phone calls and responding to inquiries in a professional and empathetic manner, with a focus on building strong relationships, using active listening skills.
  8. Ensure the reception area remains clean and organized, maintaining a high level of standards, with a focus on attention to detail, using cleaning schedules and checklists.
  9. Support administrative tasks, such as filing and data entry, to ensure efficient operations, with a focus on accuracy and timeliness, using electronic medical records systems.
  10. Perform phlebotomy procedures, including drawing blood samples from patients, under the guidance of trained professionals, with a focus on safety and efficacy, using sterile techniques and personal protective equipment.

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