IT Technical Specialist

5 days ago

Goth Saddar Ji Ujan, Sindh, Pakistan beBeeITSupport Full time 50,000 - 70,000

You will be responsible for providing comprehensive technical support to staff, employees, and students at a university. This includes troubleshooting hardware and software issues, assisting with network connectivity, and ensuring timely resolution of IT-related problems. The role is crucial in maintaining a seamless IT experience across the university's campuses.

Key Responsibilities:
  • Technical Support:Respond to IT support requests from staff, employees, and students via a helpdesk system, email, or in-person.
  • Diagnose and troubleshoot issues related to hardware, software, printers, and peripherals.
  • Assist users with software installations, updates, and configurations.
  • Network Support:Ensure network connectivity across university campuses by troubleshooting LAN/WAN issues.
  • Configure and manage network devices, including routers, switches, and access points.
  • User Training and Assistance:Provide guidance to users on IT policies, tools, and best practices.
  • Assist in onboarding new staff and students by setting up accounts and ensuring access to university systems.
  • System Maintenance:Perform routine maintenance on computers, printers, and other IT equipment.
  • Monitor system performance and escalate critical issues to senior IT staff.
  • Helpdesk Management:Log and track all support tickets in a helpdesk system.
  • Ensure timely closure of tickets and provide regular updates to users.
  • Documentation:Maintain detailed records of IT assets, support activities, and technical procedures.
  • Update knowledge base articles to assist users with self-service solutions.
  • Collaboration:Work closely with the IT team to resolve complex issues and implement IT projects.
Required Skills and Qualifications:
  • Technical Proficiency:Knowledge of Windows, macOS, and Linux operating systems, along with common office productivity tools like MS Office 365.
  • Networking Skills:Understanding TCP/IP, DNS, DHCP, and basic network troubleshooting.
  • Problem-Solving:Ability to identify issues, propose solutions, and resolve them effectively.
  • Communication:Strong verbal and written communication skills to explain technical concepts to non-technical users.
  • Customer Service:Excellent interpersonal skills to handle user queries with patience and professionalism.
  • Time Management:Ability to prioritize tasks and manage workload effectively.
Qualifications:
  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 1-2 years of experience in IT support or a similar role (fresh graduates with relevant internships may also apply).
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified: Fundamentals are a plus.

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