BSS Operations Manager

2 days ago


Islamabad, Islamabad, Pakistan Zong CMPak Ltd Full time
Job Purpose:
The role oversees the operations of the BSS Stack System to ensure smooth business operation. Key Responsibilities include driving operational activities of the BSS platform, developing processes and SOPs for seamless BOSS operation, conducting detailed change assessments, enhancing visibility of new products to Level 1 teams, escalating, and resolving existing bottlenecks to drive operational agility forward.

Key Accountabilities:
  • Manage postpaid billing activities (bi-monthly postpaid billing, invoice generation, duplicate and e-bill management, and uploading in CRM) and complaint handling related to billing.
  • Define SLA-based OCS functions (SCP, SMSC, SGSN, PCRF, new tariff, sites, short codes, and others) in BOSS.
  • Configure and coordinate mediation functions (MSC, SCP, SMSC, and external nodes), outsource distribution configuration.

Eligibility Criteria:
  • Education: Bachelor's or Master's degree in IT/Computer Science (equivalent to 16 years of education).
  • Work Experience: Minimum 6-9 years of relevant work experience required.
  • Skills:
    • Sharp analytical skills, learning agility, and go-getter attitude.
    • Able to work on challenging assignments and ready to go the extra mile.
    • Excellent written and verbal communication skills.
    • Ability to understand complex problems and hold a solution-oriented approach.
    • Able to get along with diverse people and stakeholder expectations.
    • Excellent time management skills and proficiency in MS Office.
    • Knowledge of operation systems and software applications used in the telecom industry and dependent components.
    • IT knowledge (databases fundamentals, SQL, scripting knowledge, networks, and middleware).
    • Telecom billing system knowledge.
    • Technical knowledge in CRM application/UNIX/shell scripting.


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