Voice Program Associate

2 days ago


Karachi, Sindh, Pakistan ibex. Pakistan Full time
Job Description

As a Voice Program Associate, you will play a vital role in ensuring the success of our international customers. Your primary responsibility will be to deliver exceptional customer experiences by providing timely and accurate resolutions to their queries.

Responsibilities
  1. Provide top-notch customer support via phone calls.
  2. Assist customers with their purchases through our eCommerce platform.
  3. Convey interest in each customer through a friendly and caring image.
  4. Offer alternative solutions to products/items not available on our website.
  5. Familiarize yourself with standard processes and procedures.
Requirements
  • O Levels/Intermediate or above.
  • Proficiency in MS Office, particularly MS Excel and MS Word.


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