Tech Solutions Expert

6 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Customer Support Specialist
Provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process. Maintain the highest level of service through dealing with customers in a friendly, efficient, and attentive manner. Provide assistance to customers with the claim filing process, including approving and denying claims via phone call.

Responsibilities:
• Provide assistance to customers with the claim filing process
• Maintain the highest level of service through dealing with customers in a friendly, efficient, and attentive manner
• Deliver a class-apart customer experience as measured by performance objectives and maintain the core values of our organization
• Maintain swift responses to customers through phone call
• Perform successful troubleshoot on customers' products and provide accurate and efficient resolutions
• Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help
• Stay up to date by researching similar product symptoms to provide accurate solutions
• Ensure compliance with all policies, procedures, and practices

What We Seek in You:
Time Management
Priority Setting
Professional Composure
Empathy and Hospitality

Job Specification:
O Levels/Matric or above
American or neutral accent
Proficiency with MS Office (Particularly MS Excel and MS Word)

Learning and Takeaways:
Here at ibex, we will help build you
Unlimited exposure
A chance to polish your skills
A great learning environment
Ample experience to build a future path for yourself
An opportunity to operate with a highly trained and diversified network of people

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