Fraud Analyst Specialist

5 days ago


Karachi, Sindh, Pakistan Faysal Bank Limited Full time
Job Requirements

Faysal Bank Limited seeks a skilled and experienced professional to fill the role of Case Manager. This position is responsible for managing complex cases of fraud or suspicious activity, requiring strong analytical and communication skills.

Key Responsibilities:
  • Manage complex cases of fraud or suspicious activity, ensuring compliance with bank policies and procedures.
  • Conduct thorough investigations, gathering evidence and preparing detailed reports.
  • Communicate effectively with customers, providing clear and concise responses within defined timeframes.
  • Manage case files, including relevant documents, customer correspondence, and supporting materials.
  • Visit customers, banks, companies, vendors, merchants, and other locations as required to gather information and conduct investigations.
  • Resolve customer complaints related to fraudulent attempts, taking prompt remedial action when necessary.
  • Initiate efforts to recover losses from involved parties or coordinate with law enforcement agencies (as applicable).
  • Adhere to Service Level Agreements, policies, and Standard Operating Procedures while conducting investigations.
  • Prepare reports on investigations for stakeholders, identifying root causes, responsible individuals/parties, and recommending process improvements and control enhancements.
  • Liaise with member banks regarding disputed funds, ensuring recovery and completion of related formalities.


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