Process Improvement Manager

1 day ago


Hyderabad City Taluka, Pakistan Warner Bros. Discovery, Inc. Full time

Job Overview

The Process Improvement Manager role at Warner Bros. Discovery is focused on enhancing operational efficiency and effectiveness across the organization.

We are seeking a skilled professional to lead process improvement initiatives, drive business growth, and optimize customer satisfaction.

Key Responsibilities

  • Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.

  • Monitor key performance indicators (KPIs) such as response times, resolution times, reopen rates, quality.

  • Lead, mentor, and manage a team of customer service managers and associates, ensuring high levels of employee engagement, performance, and growth.

  • Strive to continually improve and build on the customer Service division and its performance.

  • Proactively identify trends in customer concerns and work cross-functionally to develop solutions.

  • Ensure AP inquiries comply with company policies.

  • In-depth knowledge of PTP processes.

  • Serve as a subject matter expert in PTP processes & technologies (SAP SRM, Ariba, PeopleSoft, Oracle, OpenText VIM, SAP ECC) for non-content spend.

  • Support PTP system changes, improvements and new company codes created with testing as required and support new business projects, acquisitions and integrations where needed.

  • Support integration and onboarding of new acquisitions into Warner Bros. Discovery processes and systems.

Requirements

  • Minimum 7 years' working experience in a Global SSC/BPO and 3+ years of management experience.

  • Bachelor's degree in accounting or finance.

  • Experience in the Media Industry and/or Media Sales is preferred.

  • A working knowledge of Microsoft Office products (Outlook, Word, Powerpoint).

  • Open to work in EMEA/US time zones.

  • Experience with project management and leadership.

  • Strong knowledge of AP processes, invoice processing, and payment cycles.

  • Previous experience of Service now is a must.

  • Experience with ERP systems SAP and Ariba is preferred.

  • Excellent written and oral communication in English.

  • Experience of leading a team.

  • Attention to detail.

  • Good understanding of cultural sensitivity and customer service ethics.

  • Global mindset & flexible approach to work.



  • Hyderabad City Taluka, Pakistan Warner Bros. Discovery, Inc. Full time

    About UsWarner Bros. Discovery is a leading media and entertainment company, with a portfolio of iconic brands and a commitment to innovation and excellence.We are seeking a highly skilled Transformation Senior Manager to join our global T-Squad team, responsible for driving process transformation within our Global Business Services (GBS) organization.This...


  • Hyderabad City Taluka, Pakistan ECS ME Full time

    Job SummaryECS ME is seeking a highly skilled RPA developer to join our team. As an RPA expert, you will design, develop, and maintain software solutions that automate and optimize business processes across various departments.Key Responsibilities:Design and develop RPA solutions using UiPath and other tools.Work closely with cross-functional teams to...


  • Hyderabad City Taluka, Pakistan HSBC Full time

    Job OverviewWe are seeking an experienced Senior Consultant Specialist to join our team.Key Responsibilities:Collaborate with HR product owners, HRIT Agile Lead and/or Scrum Master to deliver the ServiceNow product backlog.Capture and analyse business processes to identify areas for improvement.Design solutions to address business requirements using...


  • Hyderabad City Taluka, Pakistan Warner Bros. Discovery, Inc. Full time

    Key ResponsibilitiesDeliver exceptional customer service to internal and external stakeholdersSupport PTP processes to ensure operational successReview PCard statement submissions for complianceMonitor and reconcile aging PTP activitySupport integration and onboarding of new acquisitions into Warner Bros. Discovery processes and systems

  • Agile Process Manager

    2 weeks ago


    Hyderabad City Taluka, Pakistan HSBC Full time

    Unlock your career potential with HSBC, a global leader in banking and financial services.We are seeking an experienced professional to join our team as a Consultant Specialist. In this role, you will play a crucial part in facilitating Agile Scrum processes within the company.Your responsibilities will include:Facilitating daily standup meetings to ensure...


  • Hyderabad City Taluka, Pakistan ECS ME Full time

    Job RequirementsTo be successful as a Payroll and HR Process Manager at ECS ME, you will need to have a strong understanding of HR business processes and practices.Responsibilities:Developing and implementing payroll and HR process improvements.Collaborating with other departments to ensure seamless integration with Core HCM modules and relevant...


  • Hyderabad City Taluka, Pakistan HSBC Full time

    Lead Strategic Initiatives in Global Payment OperationsAt HSBC, we're committed to driving strategic initiatives that propel growth and success in global payment operations. We're currently seeking a skilled Business Analyst to join our Payments Infrastructure team.Main Responsibilities:Evaluate global and regional Functional Change Requests for alignment...


  • Faisalabad City Tehsil, Pakistan Syed Corporation Full time

    In this role as Sales Process Improvement Specialist, you will focus on enhancing the efficiency and effectiveness of our sales processes using CRM technology. You will work closely with our sales team to identify areas for improvement and implement targeted solutions.Key Responsibilities:Analyze sales processes and identify opportunities for...


  • Faisalabad City Tehsil, Pakistan Al Sharqi Pakistan Pvt Ltd. (Shark Innovation Labs) Full time

    In this exciting role as an Entry-Level RPA Developer, you will have the opportunity to make a significant impact on our organization's efficiency and productivity.You will be part of a dynamic team that is passionate about innovation and continuous improvement.As an RPA Developer, you will be responsible for designing, developing, and implementing RPA...


  • Hyderabad City Taluka, Pakistan Sithafal Technologies Full time

    About the JobSithafal Technologies is seeking a highly skilled Business Process Optimization Expert to join our team. As a key member of our organization, you will be responsible for identifying areas of improvement and developing strategies to increase efficiency and productivity.Key Responsibilities:Analyze and optimize business processes to improve...


  • Faisalabad City Tehsil, Pakistan TalentPop App Full time

    TalentPop App is searching for a skilled Process Improvement and Automation Professional to enhance our operational efficiency.Key Duties:Gain a deep understanding of Recruitment, Sales, and Customer Success processes through collaboration with department heads.Develop and implement efficient workflows using automation tools like HubSpot Workflows and...


  • Hyderabad City Taluka, Pakistan HSBC Full time

    About Our TeamWe are a dynamic team of professionals dedicated to delivering exceptional results and driving business success. Our team works closely together to identify opportunities for improvement and implement changes that enhance business efficiency and productivity.Job DescriptionIn this role, you will be responsible for maintaining an agile mindset...


  • Hyderabad City Taluka, Pakistan Warner Bros. Discovery, Inc. Full time

    Warner Bros. Discovery is a leading media and entertainment company that offers a unique opportunity for talented individuals to grow and succeed.We are seeking a highly skilled Transition Manager to join our GBS team and lead the planning and execution of transitions across multiple functions and global locations.This critical role requires a high level of...


  • Hyderabad City Taluka, Pakistan Backbase Full time

    About the Opportunity:Backbase is seeking a talented Performance Improvement Manager to join our team. In this role, you will be responsible for analyzing large datasets to identify trends and anomalies that impact financial performance.Key Responsibilities:Analyze large datasets from various financial sources to identify trends, patterns, and...


  • Hyderabad City Taluka, Pakistan HSBC Full time

    About the RoleIn this position, you will work closely with various stakeholders to drive business growth and transformation. Your primary responsibilities will include:Collaborating with technology teams to implement strategic plans and manage project deliverables.Developing and maintaining relationships with internal and external partners to ensure seamless...


  • Faisalabad City Tehsil, Pakistan Al Sharqi Pakistan Pvt Ltd. (Shark Innovation Labs) Full time

    We are committed to providing our employees with the best possible working conditions and opportunities for growth and development. As an Entry-Level RPA Developer, you will have the chance to work on exciting projects, collaborate with a talented team, and develop your skills and knowledge in the field of RPA.About UsAl Sharqi Pakistan Pvt Ltd. (Shark...


  • Hyderabad City Taluka, Pakistan ECS ME Full time

    About Us:ECS ME is a leading provider of innovative IT solutions. We are committed to delivering high-quality services and products that meet our customers' needs.We are seeking a talented Senior Software Engineer to join our team and contribute to our success.Job Summary:We are looking for a skilled Senior Software Engineer with expertise in Robotic Process...


  • Hyderabad City Taluka, Pakistan Warner Bros. Discovery, Inc. Full time

    About Warner Bros. DiscoveryAt Warner Bros. Discovery, we're driven by a passion for storytelling and innovation. Our team members are dedicated to creating world-class content and experiences that inspire and captivate audiences.This role is part of our Business Operations team, which plays a critical role in driving strategic initiatives and delivering...


  • Hyderabad City Taluka, Pakistan Warner Bros. Discovery, Inc. Full time

    ResponsibilitiesThe successful candidate will be responsible for assisting various project teams, key stakeholders, and management to prioritize business requirements and develop & maintain detailed project plans using standard tools. They will also collaborate with key stakeholders to understand team needs and dependencies to better align business...


  • Hyderabad City Taluka, Pakistan Johnson Controls Full time

    We are seeking a highly qualified Senior Quality Process Lead to drive quality excellence and ensure customer satisfaction.About Johnson ControlsJohnson Controls is a leading provider of quality solutions and services, and we are seeking a dedicated professional to join our team.Main ResponsibilitiesMaintain Quality Process as per JCI & Standards.Create and...