
Assistant Operations Manager
3 days ago
Job Title: Assistant Front Office Manager
">Description:
- The Assistant Front Office Manager is responsible for overseeing the day-to-day operations of the front desk, ensuring exceptional customer service and maintaining a high level of professionalism.
- This role involves managing back-office functions, motivating and leading the team, and implementing improvements to maintain high performance standards.
- The ideal candidate will have excellent communication skills, be able to multitask, and have a strong focus on delivering results.
Responsibilities:
- Maximizing Profits: The Assistant Front Office Manager will strive to maximize profits and achieve financial targets by effectively controlling operational costs and driving sales to achieve maximum revenue.
- Team Management: This role involves motivating and leading the team, ensuring legal compliance, and implementing improvements to maintain high performance standards.
- Guest Satisfaction: The Assistant Front Office Manager will ensure maximum guest satisfaction to encourage repeat business by monitoring and addressing customer complaints, analyzing feedback for improvements, and resolving customer issues promptly and effectively.
- Budget Management: This role involves managing budgets, financial plans, and expenditure, operating within set budgets for food, linen, and cleaning to meet service standards, and controlling cash handling and ensuring accurate recording of payments.
- Stock Management: The Assistant Front Office Manager will manage stock levels, conduct timely stock takes for accounting, and develop initiatives to increase sales and meet/exceed targets.
- Health and Safety: This role involves implementing health and safety procedures per company standards and providing detailed reports to management.
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