
Strategic Operations Manager
3 days ago
The Strategic Operations Manager will oversee the management of a department consisting of 50-60 employees. Key responsibilities include effective execution of department operations, resource management, leave, and shift management.
To ensure efficient execution, the Strategic Operations Manager will enable resources to perform their roles and responsibilities. Establishing and monitoring customer service standards by employing recognized benchmarks is also crucial.
A key aspect of this role is conducting progress and development meetings with staff, as well as strong follow-up on ongoing projects to ensure timely completion. The Strategic Operations Manager will be responsible for developing a performance-driven team that can achieve assigned targets.
In addition, the Strategic Operations Manager will create a professional work environment where individuals are treated equally and fairly, implement company policies and procedures, conduct regular reviews of KPIs, and identify workable areas.
Furthermore, the Strategic Operations Manager will conduct training needs analysis and develop staff for next-level roles, focusing on operations improvement and business development.
Required Skills and Qualifications:- Strong leadership skills and team management expertise
- Thorough knowledge of process creation and revamp
- Project management skills
- Situation handling and problem-solving abilities
- Calm and proactive demeanor
- Hardworking and intelligent working approach
- Time-driven and results-oriented
- Dedicated to assigned tasks and quick learner
The ideal candidate should have a minimum of 5-8 years of experience managing different teams and departments, with a proven track record in international recruitment, customer support & services, business operations, call center operations, and project management.
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