IT Help Desk Technician

2 days ago

Abbottabad, Khyber Pakhtunkhwa, Pakistan Insignia Software Full time

About This Role

We're seeking an experienced Technical Support Specialist to join our team at Insignia Software. The successful candidate will have a passion for delivering exceptional customer support and a knack for solving complex problems.

Responsibilities:

  • Providing technical support to customers via phone and email
  • Collaborating with cross-functional teams to drive product development
  • Conducting research projects and documenting findings

Requirements:

  1. A degree in library science or IT, or a related field
  2. 3+ years of experience in technical support or library management systems
  3. Excellent communication and problem-solving skills
  4. Strong knowledge of Microsoft Office products