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Senior Network Engineer for UC Platforms

3 weeks ago

Islamabad, Islamabad, Pakistan ATSG Full time
About the Job

The Senior Technical Analyst is a critical role that requires strong technical expertise and excellent communication skills to ensure seamless communication services for customers.

This position involves monitoring and resolving issues related to Unified Communications platforms, including BroadWorks, WebEx, and Microsoft Teams, while working as part of the broader NOC team.

Key Responsibilities Include:
  • Monitoring Unified Communications platforms and responding promptly to alerts, alarms, and customer inquiries.
  • Diagnosing and resolving UC-related incidents using documented procedures and advanced troubleshooting techniques.
  • Escalating complex issues to higher-level engineers or vendors when necessary and collaborating to ensure timely resolution.
  • Performing routine checks on communication platforms to ensure optimal performance, uptime, and adherence to SLAs.
Requirements for the Position
  • College degree in Engineering, Information Technology, or a related field preferred; equivalent experience may substitute for a degree.
  • Preferred certifications: Cisco Certified Network Associate Collaboration (CCNA Collaboration), Microsoft Teams Administrator Associate, or other relevant UC certifications.
  • Proven expertise in Unified Communications platforms, including BroadWorks, WebEx, and Microsoft Teams.
  • Familiarity with troubleshooting VoIP protocols (SIP, RTP), call flows, and UC infrastructure issues.
  • Experience with monitoring tools and ticketing systems, such as ServiceNow.
  • Strong problem-solving skills and the ability to resolve technical issues effectively under pressure.
  • Excellent communication skills with a customer-centric approach.
  • Ability to collaborate within a team environment and follow established procedures.
  • A passion for staying current with emerging Unified Communications technologies and pursuing advanced certifications.
  • Minimum of 3 years of experience in a technical support role, preferably within a NOC or Unified Communications environment.