Customer Service Expert

4 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Description

The Customer Service Expert is responsible for selling a company's products or services to potential and existing customers.

Their primary duties include making outbound sales calls, responding to customer inquiries and concerns, and providing information about the features and benefits of the products or services offered.

Main Responsibilities
  • Making outbound sales calls to new and existing customers
  • Responding to customer inquiries and concerns in a timely and professional manner
  • Providing product information to customers and addressing their needs
Key Skills and Qualifications
  1. Education: A high school diploma or equivalent is usually required. Some companies may prefer or require a college degree.
  2. Sales skills: Strong sales skills are essential for this role, including the ability to identify customer needs and make targeted sales pitches.
  3. Communication skills: Excellent verbal and written communication skills are essential for building strong relationships with customers and colleagues.
  4. Customer service skills: A Customer Service Expert must be able to provide exceptional customer service, resolving issues promptly and professionally.
  5. Computer skills: Proficiency in computer systems and software is necessary for managing customer interactions and sales data.
  6. Product knowledge: A deep understanding of the products or services being sold is critical for success in this role.
  7. Goal-oriented: The Customer Service Expert should be comfortable working in a fast-paced environment and striving to meet or exceed sales targets.
  8. Adaptability: This role requires the ability to adapt to changing customer needs and preferences.
  9. Teamwork: The Customer Service Expert often works as part of a team, collaborating with colleagues to achieve sales goals.
  10. Ethical behavior: A strong commitment to ethical behavior and integrity is essential for building trust with customers and colleagues.

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