IT Support Specialist

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

The IT Executive Junior role at Snoonu offers an exciting opportunity to provide essential IT support services to staff, ensuring the optimal use of hardware and software technologies.

This position is crucial in supporting the IT infrastructure by providing tier-one technical support and advising on IT equipment upgrades.

  • Minimum 1 year experience in IT service support or a related role.
  • Basic knowledge of computer hardware, software systems, and IT service management.
  • Strong problem-solving skills with attention to detail.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team.

Responsibilities include:

Technical Support
  • Provide tier one technical support to end-users via phone, email, or in person.
  • Install, modify, and perform minor repairs on computer hardware and software systems.
  • Monitor hardware, software, and system performance metrics to ensure optimal operation.
User Consultation & Training
  • Consult with users to determine appropriate hardware and software needs and assist in placing orders.
  • Train users on new software, either in person or through various tutorial channels.
System & Asset Management
  • Maintain IT asset inventories, keeping track of the lifecycle of all IT equipment.
  • Set up and manage user accounts, mailboxes, and IT peripherals such as printers.
  • Arrange and set up conference calls and meeting rooms as needed.
Key Performance Indicators (KPIs)
  • Average time to respond to support requests within 30 minutes during business hours.
  • Percentage of support tickets resolved within SLA timelines (95%+).
  • User satisfaction rate with IT support services (90%+ positive feedback).


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