IT Infrastructure Professional

• Monitoring and maintaining computer systems and networks, ensuring optimal performance.
• Guiding users through setup or troubleshooting processes to resolve technical issues efficiently.
• Troubleshooting and resolving system and network issues, replacing hardware as necessary to maintain smooth operations.
• Following established Standard Operating Procedures (SOPs) to repair faults or set up systems, adhering to industry best practices.
• Supporting the rollout of new applications and technologies to enhance business productivity.
• Creating new user accounts and resolving password issues to ensure seamless access to company resources.
• Responding promptly to support calls and emails to provide timely assistance and escalate complex issues as needed.
• Testing and evaluating new technologies to identify opportunities for improvement and optimize system performance.
• Maintaining network infrastructure, including routers, switches, and firewalls, to ensure secure and reliable connectivity.
• Recommending repairs and improvements for hardware and networks to minimize downtime and optimize resource utilization.

• Applying diagnostic skills to resolve service issues and identify root causes.
• Planning and executing scheduled maintenance and upgrades to prevent equipment failures and optimize system performance.
• Responding to system breakdowns and taking prompt action to restore services and minimize disruption.
• Investigating and fixing hardware and software faults to ensure rapid resolution and minimize downtime.
• Supervising support staff and technical users to ensure efficient workflow and effective problem-solving.
• Procuring replacement or specialized components to maintain system availability and performance.
• Traveling between sites to resolve issues and provide on-site support as needed.
• Ensuring IT disaster recovery and business continuity plans are in place and tested to guarantee operational resilience.
• Reporting support issues and resolutions monthly to track trends and optimize service delivery.
• Continuously improving IT operations through process enhancements and technology adoption.

We offer a dynamic work environment that encourages innovation, collaboration, and continuous learning. Our team is committed to preventing Sexual Exploitation and Abuse, and all candidates will undergo rigorous background checks to ensure the safety and well-being of our organization and stakeholders.