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Calling Agent Specialist

3 weeks ago

Islamabad, Islamabad, Pakistan Infovibes Full time

We are looking for a skilled Calling Agent to join our team at Infovibes. In this role, you will be responsible for handling inbound and outbound calls from Clients, addressing their concerns, and providing solutions to their issues.

Job Description
  • Handle inbound and outbound calls.
  • Provide accurate information and assistance to Clients.
  • Escalate complex issues to the appropriate team members.
Key Responsibilities
  • Manage call volume and resolution time.
  • Maintain detailed records of all interactions with Clients.
  • Track and report on KPIs such as customer satisfaction.