
Impactful Learning Experience
2 days ago
Job Title: Training Facilitator — Impactful Learning Experience
Are you a skilled facilitator with exceptional presentation and interpersonal skills? Do you have a passion for delivering impactful learning experiences and driving associate development? We are seeking a highly motivated and adaptable Training Facilitator to join our team. As a key member of our Talent Development team, you will be responsible for designing, developing, and delivering engaging training sessions to associates in the U.S. healthcare and insurance domain.
Key Responsibilities
- Conduct live virtual webinars and interactive training sessions on systems, processes, workflows, and soft skills.
- Facilitate role-specific onboarding, orientation, and customer-specific training for new hires.
- Lead live call-handling and patient interaction simulations.
- Deliver professional learning aligned with adult learning principles.
- Conduct one-on-one check-ins to track progress and offer personalized coaching.
- Respond promptly to learner and stakeholder queries.
- Provide actionable feedback for continuous improvement.
- Partner with Talent Success Managers (TSMs) and Customer Success Managers (CSMs) to resolve performance issues and risk cases.
- Maintain open, consistent communication and proactive follow-ups with learners.
As a Training Facilitator, you will play a vital role in shaping the future of global employment and empowering businesses to achieve their goals. If you are passionate about delivering high-quality training experiences and driving business outcomes, we encourage you to apply for this exciting opportunity.
Requirements
- Bachelor's degree required.
- 3–5+ years' experience in talent development, training delivery, facilitation, or related roles.
- Solid understanding of U.S. healthcare workflows and compliance standards is preferred.
- Strong facilitation, presentation, and communication skills for both live and virtual settings.
- High energy, extroverted presence, and ability to motivate learners in dynamic environments.
- Excellent interpersonal, problem-solving, and time-management abilities.
- Proficiency with Zoom, Google Workspace, Microsoft Office, and learning management systems.
- Adaptable, organized, and quick to learn new processes and technologies.
Why Choose Us?
At Edge, we pride ourselves on being an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.
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