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2 weeks ago
We are seeking a highly skilled IT Systems Enhancement and Support Specialist to provide continuous support and enhancement for essential IT systems and their underlying infrastructure in a Sage ERP-based environment.
Main Responsibilities:- System Maintenance: Ensure the smooth operation of critical IT systems, providing timely resolutions to technical issues and implementing proactive measures to prevent downtime.
- User Support: Deliver initial and secondary support to approximately 200 users across multiple legal entities, addressing IT incidents through a help desk system.
- Project Collaboration: Collaborate with project teams as needed, leveraging technical expertise to aid in project planning, execution, and testing.
- Manage system updates, coordinate testing, and ensure production readiness of data supporting batch record creation and maintenance.
- Deliver continuous support to users in a Sage ERP-based environment, including Payroll, Upflow, Certify, Salesforce, and other systems.
- Work with internal teams to assess maintenance updates and upgrades to systems, participating in testing and release to production.
- Responsible for system management and delivery, assessing new system capabilities.
- Create, release, and modify reporting suites using Crystal Reports and Business Intelligence tools.
- Bachelor's degree in Computer Science or related field preferred.
- Sage Certification or Microsoft Certification a plus.
- At least 5 years of experience in a similar role.
- Experience in development/integration of ERP systems and customized applications.
- In-depth knowledge of SQL Server, query writing, Python, .Net development, and VBA macros.
- Microsoft Development Platform and Crystal Reports expertise.
- Strong organizational and time management skills.
- Good communication and interpersonal skills.
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