Social Media Content Coordinator

7 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Description

We are seeking a skilled Social Media Marketing Specialist to join our team. This role involves responding to customer queries and issues via various social media platforms in a timely and professional manner.

The ideal candidate will have excellent communication skills, knowledge of social media platforms, and proficiency in using Meta Business Suite and MS Office.

Detailed Responsibilities:

  • Respond to customer inquiries and resolve issues promptly and professionally
  • Communicate information about our products or services to customers
  • Document each customer's question/problem and maintain accurate records of customer interactions
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers
  • Prepare and submit regular reports to management for approvals and updates on customer interactions, issues resolved, and overall performance indicators
  • Manage and schedule posts across social media platforms using Meta Business Suite
  • Boost posts and track performance via Meta Business Suite to optimize reach
  • Run and manage Meta ads, monitor performance, and adjust strategies based on data
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in BBA, Mass Communication, or a related field
  • Good communication and follow-up skills
  • Knowledge of using social media platforms (WhatsApp, Facebook, Instagram, LinkedIn)
  • Proficient in using Meta Business Suite, running & managing Meta ads
  • Proficiency with MS Office, particularly MS Excel
Seniority Level and Employment Type

This is an entry-level full-time position.


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