
VP of Global Payments Transformation
6 days ago
- Innovation Strategies
Develop and implement strategies for innovation, setting goals, and defining key performance indicators to measure success.
Automation SolutionsHave a broad understanding of automation and innovation solutions used in the industry to recommend solutions & technology fit for purpose.
Business KnowledgeHave required business knowledge and commercial acumen to draft business cases and system change requests (CRs) as needed.
Customer LiaisonLiaise with internal and external customers to define problem statements impacting customer journeys and proactively escalate any issues or bottlenecks to the Project Sponsor that would impact delivery timelines or introduce risk to the bank.
Management InformationUnderstand Management Information (MI) requirements to produce, analyze, and interpret MI. Follow up with stakeholders on outstanding project tasks and understand payments standards followed in different markets and organizations.
Best PracticesIdentify best practices and scale them to other markets to leverage benefits. Have knowledge of architecture and functionality of payment platforms to propose fine-tuning rules and changes to procedures that improve overall customer experience.
Banking SystemsExperience working with banking systems like customer channels, core banking, and back office payment applications to ensure cross-impacts of procedural or systemic changes are well understood and failures preempted.
Change ManagementUse influencing skills to steer change request conversations and secure necessary business approval to implement change. Regularly share monthly newsletters highlighting improvements introduced by change teams to senior stakeholders.
ComplianceMaintain the highest standards of audit and compliance requirements. Get involved in projects and/or ad hoc special assignments as required to fast track or maximize benefit realization.
Relationship BuildingEstablish and maintain effective relationships with operations teams, business stakeholders, technology, and vendor partners, being open to challenge and learning from past mistakes.
Process ImprovementEnsure that processes and procedures are reviewed and improved continually, with changes communicated and implemented effectively. Build professional relationships with colleagues in cross-functional areas.
Audit StandardsTo maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
Enhancing WorkflowReview the process end-to-end and enhance the current workflow on an ongoing basis. Work with front line relationship managers and business to promote the use of self-service tools, thereby reducing reliance on operations and improving turnaround on customer inquiries.
Sharing InsightsShare MI and solutions that are backed up by data and metrics. Handle ad hoc requests from stakeholders, prepare MI's and reports as per management request, and carry out root cause analysis, business risk, and client impact assessments in case of any service outage.
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