E-commerce Client Success Professional

3 days ago


Lahore, Punjab, Pakistan Full Circle Agency Full time

We are seeking a highly motivated Amazon E-commerce Team Lead to join our team at Full Circle Agency. This role involves leading a team of Amazon sellers, providing guidance on best practices, and driving business growth through strategic decision-making.

About the Role

As an Amazon E-commerce Team Lead, you will be responsible for overseeing the daily operations of Amazon seller accounts, ensuring compliance with Amazon's policies, and developing strategies to drive revenue growth and increase client satisfaction.

Responsibilities
  • Team Leadership:
    • Lead a team of Amazon sellers, providing guidance on best practices and industry trends.
    • Develop and implement training programs to enhance team member skills and knowledge.
  • Account Management:
    • Oversee the daily operations of Amazon seller accounts, ensuring compliance with Amazon's policies.
    • Identify and resolve product listing errors, order discrepancies, and other Amazon Seller Central issues.
  • Performance Improvement:
    • Analyze data to identify trends and areas for improvement.
    • Develop and implement tailored strategies to drive revenue growth and increase client satisfaction.
Requirements
  • Experience:
    • At least 1-2 years of experience in e-commerce, client communication, or account management.
    • Hands-on experience with Amazon Seller Central is highly preferred.
  • Skills:
    • Exceptional verbal and written communication skills in English.
    • Strong problem-solving and analytical skills.
    • Proficiency in tools like Google Sheets, Click-Up, and Slack.
  • Additional Requirements:
    • Reside in Central or South America to align with the shift timing.
    • Availability to work from 3:00 PM to 11:00 PM CST.


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